Shipping Policy

Last updated: September 13, 2026

This Shipping Policy explains where we deliver, how much delivery costs and how long it takes. It applies to all orders placed on brookwear.com.

Shipping Coverage

We currently ship to addresses within the United States only. We are unable to ship to addresses outside the United States.

Shipping Costs

Delivery is free on all orders within the United States. There is no minimum order value. The delivery charge ($0.00) is shown at checkout before you pay.

Delivery Timeframes

Order processing: 1-2 business days
Transit time: 6-9 business days after dispatch
Estimated total delivery time: 7-11 business days from the date of your order

Business days are Monday to Friday, excluding US federal holidays. Orders placed at the weekend or on a holiday are processed from the next business day. Delivery times are estimates and may occasionally be affected by carrier delays or busy periods.

If we are unable to ship your order within the timeframe stated above, we will notify you by email before that timeframe ends, give you a revised shipping date and offer you the option to cancel your order for a full refund. If you choose to cancel, we will refund you promptly.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link so you can follow your parcel. You can also use our Track Your Order page at any time.

Delivery Address

Please make sure your delivery address is complete and correct before you place your order. If you notice a mistake, contact us as soon as possible — we can update the address as long as the order has not been dispatched. If a parcel cannot be delivered because of an incorrect or incomplete address, we will contact you to arrange redelivery or a refund.

Lost or Damaged Parcels

Your order is our responsibility until it has been delivered to you, or to a person you have nominated to receive it. If your parcel has not arrived by the end of the estimated delivery time, or arrives damaged, please email support@brookwear.com with your order number (and photos of any damage). We will investigate with the carrier and, where a parcel is lost or damaged, send a replacement or issue a full refund.