Refund & Return Policy

Last updated: September 13, 2026

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery. This policy explains how.

30-Day Returns

You may return any item within 30 days of the date it was delivered.
Items must be unworn, unwashed and in their original condition, with any original tags attached.
No reason is needed, and there is no restocking fee.

How to Start a Return

Email support@brookwear.com with your order number and the item(s) you would like to return.
We will reply within 1–2 business days with return instructions and the address to send your item to.
Pack the item securely and ship it using a trackable service. Please keep your tracking number until your refund has been issued.

Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong size, return shipping is paid by you.
If an item is defective, damaged or not what you ordered, we cover return shipping.

Refunds

Once your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear on your statement. Shipping on your original order was free, so there is nothing deducted for shipping.

Damaged, Defective or Incorrect Items

If your item arrives damaged or defective, or is not what you ordered, please contact us at support@brookwear.com as soon as possible — ideally within 48 hours of delivery — with your order number and photos. We will send a replacement or give you a full refund, including any return shipping cost. This does not limit any rights you may have under the laws of your state.

Exchanges

We don't offer direct exchanges. For a different size or color, please return the original item for a refund and place a new order.

Order Cancellations

You can cancel your order free of charge before it has shipped by emailing us at support@brookwear.com. If it has already shipped, you can return it under this policy once it arrives.

Final Sale Items

We don't currently sell final sale items. If an item could not be returned, this would be clearly stated on its product page before purchase.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our approval email, please check with your bank or card issuer first, then contact us at support@brookwear.com.