FAQ

Welcome to the Brookwear FAQ page. Here you'll find answers to the most common questions about our products, delivery, returns and customer support. If you need further assistance, our team is always here to help.

How long does delivery take?

Our estimated delivery times are as follows:

Order processing: 1-2 business days (Monday–Friday, excluding public holidays)
Shipping time: 6-9 business days (Monday–Friday)
Total estimated delivery: 7-11 business days

Please note that these are estimated timeframes and may vary slightly due to courier delays or busy periods. For more details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States, unless stated otherwise during checkout.

Where is Brookwear based?

Brookwear operates as an online-only fashion store.

Our business address is: 30 N Gould St Ste R, Sheridan, WY 82801, United States

We currently serve customers in the United States.

What if my item arrives damaged or incorrect?

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery. This does not affect your legal rights.

Email: support@brookwear.com

Please include clear photos of the issue so we can resolve it as quickly as possible.

Can I cancel my order?

If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.

Once an order has been shipped, the return process will apply.

What is your return policy?

You can return your order within 30 days of delivery.

Items must be unworn, unwashed and in original condition, with tags attached
Return shipping is on us if an item is defective or incorrect; otherwise it is paid by you
Returns must be sent using a trackable shipping method

Full details can be found in our Refund & Return Policy.

When will I receive my refund?

After your return has been received and inspected:

Approved refunds are issued within 5 business days
Refunds are issued to the original payment method
Your bank or card issuer may take additional time to complete the transaction

How can I contact customer support?

Our support team is available to assist you:

Email: support@brookwear.com

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST) We aim to respond to all inquiries within 1-2 business days.

Do you ship internationally?

At this time, we only deliver to customers within the United States.

Do you have a physical store?

No, Brookwear operates exclusively online and does not have a physical retail location.

Can I place bulk or business orders?

For wholesale or bulk inquiries, please contact us at: support@brookwear.com

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Please note:

Tracking updates may take 24–72 hours to appear
Delivery progress can be monitored using the provided tracking information or our Track Your Order page